Customer Help

Always here to assist.

Pre-Sales

Before placing an order

Availability information is updated daily and products listed as Out of Stock are unavailable for immediate despatch. To confirm the current stock level for a product, please contact us.

Can I collect my order?

Yes, an order placed online can be collected from our showroom in Rainham, Essex. However, since our stock is held in separate locations, please contact us to arrange collection beforehand so we can contact you when your order is ready for collection.

Do you deliver on a weekend?

Sorry, we are unable to offer weekend delivery at present.

How much does delivery cost?

We offer free delivery for all orders to most U.K. postcodes.

Do your prices include VAT?

Yes, all our prices are inclusive of VAT.

What methods of payment do you accept?

We accept all major credit and debit cards, instant bank payments and manual bank transfers.

How can I request a Proforma Invoice?

Please place your order online using the BACS (Manual bank transfer) payment option and reply to the order confirmation email. The Proforma Invoice will be sent by email within one working day.

What is the delivery time for Special Order products?

Special Order products usually take about 4 to 12 weeks for delivery. Please call us to confirm the expected lead time for specific products.

How do you deliver?

We use DPD Next Day, UPS Express, Parcelforce 24 and door to door van delivery services, depending upon the products ordered and your delivery postcode.

Post-Sales

After placing an order

What is the standard delivery time?

We aim to dispatch all orders as quickly as possible, and most orders are delivered within 2 to 4 working days.

How do I return an item?

You can return an unwanted product in its original and unused condition within 14 days, kindly contact us to obtain the Returns Reference Number and instructions. Please be aware that we are not responsible for any return costs for unwanted items, you will need to arrange for the shipping yourself and ensure their safe return.

Do you offer a returns collections service?

Unfortunately, we do not offer a returns collection service at present.

Can I return a product in person?

Yes, a product can be returned in person with prior appointment after obtaining the Returns Reference Number.

How do I get a VAT invoice?

Your VAT invoice is attached to the order despatch email. Please download and save the invoice (proof of purchase), as personal data is retained only for a limited period of time due to GDPR.

Do I need to check my items when they are delivered?

Yes, please check all products on delivery and notify us of any problems within 24 hours.

Can I change or cancel an order after I've submitted it?

Orders are usually processed immediately and it may not be possible to change or cancel an order once it has been despatched. If you have made an error, please contact us immediately and we shall try to assist if possible.

Why haven't I received an order confirmation email?

Order confirmation emails are sent automatically, so please check your Spam or Junk folder. If you have entered an incorrect email address, please contact us.